Frequently Asked Questions
What does your 'Fixed Right or It's Free' guarantee mean for my repair?
It's our straightforward promise of quality and confidence. If we diagnose and repair an HVAC issue in your Knoxville home, and the same problem recurs due to our workmanship or part within a specified warranty period, we will return and fix it at no additional cost to you. It's how we ensure our work provides lasting comfort and value.
Why don't you work with general contractors on installations?
We choose to work directly with homeowners to ensure the quality of every installation. When price is the sole focus, as it often is on contractor job sites, long-term performance and efficiency can be compromised. By partnering directly with you, we can recommend the best system for your home's needs and our climate, ensuring it's installed correctly for optimal comfort and durability.
My HVAC system in Knoxville keeps turning on and off quickly. What's wrong?
That's short-cycling, a common issue here that strains your system and hikes energy bills. It's often caused by an oversized unit, a faulty thermostat, or refrigerant problems. Our technicians are experienced in diagnosing the specific cause in Knoxville homes. We'll check for proper sizing—critical given our seasonal temperature swings—and system components to restore normal, efficient operation and prevent further damage.
Key Services
- HVAC installation or replacement
- HVAC system repair
Our Story
Since 1984, Air Professionals has been a trusted, family-owned HVAC provider for Knoxville homeowners. Founder John, a 1976 Tennessee State Technology graduate, has dedicated his career to mastering the trade, completing yearly advanced business management training through the Contractors Success Group in St. Louis, earning National Contractor of the Year honors in 1997 and 1998. While briefly merging with a utility in 1998, we regained full ownership in 2001 to ensure our original commitment to quality was never compromised. We work directly with homeowners, not general contractors, to prioritize lasting performance over the lowest bid. Our promise is simple: fixed right or it's free. We also proudly offer discounts to retired and active public service workers like teachers, police, and firefighters, as a thank you for serving our community.
Business Location & Hours
| Mon: | 8:00 AM - 12:00 AM (Next day) |
| Tue: | 8:00 AM - 12:00 AM (Next day) |
| Wed: | 8:00 AM - 12:00 AM (Next day) |
| Thu: | 8:00 AM - 12:00 AM (Next day) |
| Fri: | 8:00 AM - 12:00 AM (Next day) |
| Sat: | 8:00 AM - 12:00 AM (Next day) |
| Sun: | 8:00 AM - 12:00 AM (Next day) |



















