HVAC Services Mars Hill NC | Call Austin's Heating & Cooling
831 Parkway View Rd, Mars Hill, NC 28754
Frequently Asked Questions
My upstairs is always hotter than downstairs in the summer. Can you fix this uneven cooling in my Mars Hill home?
Absolutely. Uneven temperatures between floors are a common challenge in our area, often due to ductwork design, insulation issues, or an improperly sized system. Our NATE-certified technicians perform a detailed assessment of your home's airflow and insulation. We can adjust your existing duct system, recommend zoning solutions, or, if needed, ensure a new system is correctly sized and balanced for your specific home's layout to provide consistent comfort in every room.
What does your 'Comfort Guarantee' actually cover?
Our Comfort Guarantee is our promise that your HVAC system will perform to the specifications we agreed upon during your service or installation. If you are not satisfied with the temperature control, airflow, or overall operation of the system after we complete our work, we will return at no additional charge to make it right. It's our way of ensuring the solution we provide delivers the reliable comfort your family deserves.
Why is preventive maintenance important for my HVAC system in our climate?
The seasonal shifts in Western North Carolina, from humid summers to colder winters, put consistent strain on HVAC components. Our preventive maintenance service is designed to catch small issues—like refrigerant leaks, worn electrical connections, or airflow restrictions—before they lead to a breakdown on the hottest or coldest day. This proactive care improves efficiency, extends the life of your equipment, and helps prevent costly emergency repairs, keeping your system running reliably year-round.
Company Background
Austin's Heating & Cooling is a family-owned and operated HVAC contractor proudly serving Mars Hill and the surrounding communities since 1984. As a fully licensed general contractor, we bring a comprehensive, single-source approach to your home's comfort systems, handling everything from the initial installation of heating and air conditioning units to complex ventilation and indoor air quality projects. Our team of NATE-certified technicians is committed to the long-term performance of your system, which is why we emphasize preventive maintenance plans and detailed energy audits. We understand that trust is built on reliability and respect for your home. That's why every job comes with our signature 'Comfort Guarantee,' ensuring your system works as promised, and our 'Property Protection Guarantee,' which holds us accountable for leaving your property as clean as we found it. For over three decades, we've built our reputation in the local community on straightforward communication, dependable 24/7 emergency service, and solutions designed for Western North Carolina homes.
Provided Services
- HVAC installation or replacement
- HVAC system repair
Business Location & Hours
| Mon: | 8:00 AM - 4:30 PM |
| Tue: | 8:00 AM - 4:30 PM |
| Wed: | 8:00 AM - 4:30 PM |
| Thu: | 8:00 AM - 4:30 PM |
| Fri: | 8:00 AM - 4:30 PM |
| Sat: | Closed |
| Sun: | Closed |



















