Our Story
Doris leads Broad Rock AC & Heating with over 20 years of Richmond-specific HVAC experience, building a reputation on reliability and genuine community care. Her hands-on leadership combines advanced technical diagnostics with a focus on clear communication, ensuring every project from routine maintenance to emergency repairs is handled with transparency and expertise. Since 2007, her team has been the local choice for keeping homes comfortable through Virginia's seasonal extremes, treating each customer's home with respect and building lasting relationships throughout the Richmond area.
Service Capabilities
- HVAC installation or replacement
- HVAC system repair
- HVAC system maintenance
Frequently Asked Questions
How do you handle the common Richmond issue of outdoor AC condenser corrosion?
Our technicians are familiar with the humidity and weather conditions in Richmond that can accelerate condenser corrosion. During every maintenance visit, we thoroughly inspect the outdoor unit for early signs of rust or damage, clean the coils properly to prevent buildup that traps moisture, and can apply protective coatings if needed. This proactive approach helps extend the life of your system and maintain its efficiency, saving you from unexpected breakdowns and costly repairs.
What's involved in your HVAC maintenance service, and why is it important?
Our maintenance service is a detailed check-up designed to keep your system running smoothly and efficiently. We clean critical components, check refrigerant levels, inspect electrical connections, test system controls, and ensure safety devices are working. For Richmond homeowners, this regular care is crucial. It helps your system handle our hot, humid summers and chilly winters reliably, improves indoor air quality, and can catch small issues before they turn into major, expensive repairs or a complete system failure.
What should I expect during an HVAC installation or replacement with your company?
We start with a detailed consultation in your home to understand your comfort needs and evaluate your existing ductwork and electrical system. Doris and our team will then present clear options, explaining the pros and cons of different systems in plain terms. Our installation process is meticulous, ensuring the new unit is correctly sized for your Richmond home and installed to manufacturer specifications for peak performance and longevity. We handle all permits, clean up thoroughly, and walk you through operating your new system before we leave.
Business Location & Hours
| Mon: | 7:30 AM - 11:30 PM |
| Tue: | 7:30 AM - 11:30 PM |
| Wed: | 7:30 AM - 11:30 PM |
| Thu: | 7:30 AM - 11:30 PM |
| Fri: | 7:30 AM - 11:30 PM |
| Sat: | 7:00 AM - 8:30 PM |
| Sun: | 7:00 AM - 8:30 PM |

























