Dorton's Heating & Air - Monroe's Expert HVAC Services

1303 N Rocky River Rd, Monroe, NC 28110

(704) 226-0900

http://www.dortonsheatingandair.com

Core Services

  • HVAC installation or replacement

Local Business Description

Dorton's Heating & Air is a family-owned HVAC service company serving Monroe, Charlotte, and surrounding areas since 1998. Founded by third-generation contractor Jamie Dorton, who holds all three North Carolina mechanical licenses (H1/H2/H3) and is also licensed in South Carolina, the business brings decades of hands-on experience to every job. Jamie provides direct supervision of all operations, ensuring consistent quality across residential and commercial heating and cooling services. The company specializes in everything from routine maintenance and repairs to full system replacements, working with all equipment brands but exclusively installing Lennox systems for new installations due to their proven reliability. As a Dave Lennox Premier Dealer, they offer dependable equipment backed by expert service. Available 24/7 with no extra charges for evenings or weekends, their regularly trained technicians prioritize quick, courteous, and affordable solutions, with priority service for maintenance customers. At Dorton's, customer service is the foundation of their work, with a commitment to exceeding expectations on every call.

Frequently Asked Questions

What should I do if my air conditioner stops cooling during a Monroe summer?

This is a common issue in our area's heat. First, check your thermostat settings and air filter, as a dirty filter can restrict airflow. If that doesn't help, it could be a refrigerant leak or other mechanical problem. As a local company serving Monroe since 1998, we offer 24/7 emergency service with no extra charges for evenings or weekends. Our technicians are trained to diagnose and repair all brands quickly, and we use quality Lennox parts for replacements when needed to restore your comfort promptly.

Why does Dorton's Heating & Air install only Lennox equipment for replacements?

After decades of hands-on experience as a third-generation HVAC contractor, we've found Lennox systems to be the most reliable for our customers in Monroe and surrounding areas. As a Dave Lennox Premier Dealer, we stand behind their durability and performance. This allows us to provide systems that homeowners can depend on for years, backed by our expertise in proper installation and ongoing maintenance. We repair all brands, but for replacements, we recommend Lennox based on our long-term experience with their quality.

Do you offer priority service for maintenance customers?

Yes, we do. Customers who enroll in our routine maintenance program receive priority scheduling for service calls. This means if your heating or cooling system has an issue, you'll get faster attention from our technicians. Established in 1998 and family-owned, we value building lasting relationships with our Monroe-area customers, and this priority service is one way we ensure your HVAC needs are addressed promptly and reliably.

Business Location & Hours



Mon:7:30 AM - 7:30 AM (Next day)
Tue:7:30 AM - 7:30 AM (Next day)
Wed:7:30 AM - 7:30 AM (Next day)
Thu:7:30 AM - 7:30 AM (Next day)
Fri:7:30 AM - 7:30 AM (Next day)
Sat:7:30 AM - 7:30 AM (Next day)
Sun:7:30 AM - 7:30 AM (Next day)


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