HVAC Services Staten Island NY | Call Platinum Plumbing & Heating

Frozen pipes are a common issue during our Staten Island winters and can lead to serious damage. First, if you can safely locate the frozen section, gently apply heat with a hairdryer (never an open flame). Keep the faucet open to allow water to flow as it thaws. However, if you cannot find or thaw the freeze, or if a pipe has already burst, turn off the main water supply immediately and call us. Our emergency plumbers are trained to handle Staten Island's specific freeze risks, using specialized equipment to safely thaw and repair pipes to prevent future issues.

Our plumbing inspection is a thorough evaluation of your home's entire water system. For Staten Island residents, this means checking for local concerns like pipe corrosion from our water conditions, checking water pressure, inspecting fixtures for leaks, assessing your water heater's efficiency and age, and examining drainage systems. We provide a detailed report with any findings and clear recommendations for repairs or maintenance, helping you avoid costly emergencies and improve your home's water efficiency.

Absolutely. A sewer backup is a serious issue that requires immediate attention to prevent property damage and health hazards. As your local Staten Island plumbing specialists, we respond 24/7 to these emergencies. Our team arrives with advanced drain inspection cameras to locate the exact cause of the blockage—whether it's tree roots common in our area, a collapsed pipe, or a buildup—and we have the tools to clear it efficiently. We'll explain the problem and solution clearly, so you know exactly what's happening under your property.