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Common Questions

My Ecobee thermostat is showing an 'E4' alert. What does that mean?

An Ecobee E4 code indicates the thermostat has lost communication with the outdoor unit. In our humid climate, this is commonly caused by a safety lockout from a clogged condensate drain line, which is the most frequent failure point. The alert is a predictive signal that prevents water overflow by shutting the system down, requiring a technician to clear the line and reset the float switch.

I use gas heat. Should I consider a heat pump for my Keener Township home?

A modern cold-climate heat pump is a viable primary heat source here, even with winter lows. The key is a proper Manual J load calculation for your specific home. For maximum savings, pair it with a smart thermostat to minimize use during NIPSCO's 2 PM to 7 PM peak rate periods. The current federal rebates make replacing an aging gas furnace with a high-efficiency heat pump system particularly economical.

My AC just quit on a hot day near Spencer Park. How fast can a technician arrive?

A no-cool call from DeMotte Central is a priority dispatch. Our technicians based near the US-231 corridor can typically be at your home in 10 to 15 minutes. This rapid response is standard for our service area, allowing us to address critical failures like a tripped breaker or a failed capacitor before the indoor temperature rises significantly.

Why does my AC seem to struggle on the hottest days we get?

HVAC systems in Indiana are engineered for a specific load, based on a 89°F outdoor design temperature. When actual temperatures exceed that, the system runs continuously to try and maintain setpoint, which is normal operation. Modern units using R-454B refrigerant are designed to maintain better efficiency and capacity in these high-heat conditions compared to older R-410A systems.

How old are most AC units in DeMotte, and what goes wrong first?

A typical Keener Township home built around 1989 now has a 37-year-old HVAC system. At that age, the original galvanized steel ductwork and components are well past their design life. The most frequent failure we see is condensate drain line blockage, caused by decades of algae and mineral buildup inside the steel pipes, which then leads to water damage and system shutdowns.

Can my home's duct system handle a better air filter for ozone and pollen?

Installing a high-MERV filter, like a MERV-13 for catching May pollen and particulate, requires checking your static pressure. Original 1989 galvanized steel ducts are often robust enough to handle the increased resistance, but the existing furnace blower must be evaluated. An undersized blower struggling against a dense filter can reduce airflow and harm system performance, so a professional assessment is advised.

What are the permit and safety rules for a new AC installation in 2026?

All HVAC replacements in Jasper County require a permit from the Jasper County Building Department. Since January 2023, new residential systems must use lower-GWP A2L refrigerants like R-454B. These mildly flammable refrigerants mandate specific safety standards for installation, including leak detection and service practices, which are now part of the national code and enforced by the local inspector.

What's the new 2026 SEER2 rule, and do rebates make an upgrade worth it?

Federal law now requires new central air conditioners to meet a minimum 14.3 SEER2 rating, which is about 5% more efficient than the old standard. With NIPSCO electricity at 14 cents per kWh, the upgrade saves noticeably on summer bills. The active Inflation Reduction Act rebates, with an $8,000 cap, can directly offset a major portion of the system cost, improving the return on investment for a high-efficiency unit.

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